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Frequently Asked Questions

Welcome to our FAQ Page

Pricing

Prices shown from your respective package might be different from what you had paid for, please do not worry! Usually what our fulfilment centre would mark extremely low prices or mark items as gifts, so to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly. 

Shipping

Import fees are the responsibility of the buyer. We are not responsible for import fees or customs fee you may incur, but we will declare a lower value on the package in good faith that it will reduce the cost of your package.

We ship orders from various international warehouses. Our stock is spread out over multiple fulfilment centres in order for them to get to you faster. It is possible that if your order contains multiple items, they may be shipped separately. However, we will still try our best to send ordered items together whenever it is possible. 

Once your payment has been made, please allow 2-3 days for us to process your order. 

  • UK: 6-10 Days 
  • US: 6-10 Days 
  • Europe: 6-10 Days
  • International: up to 20 days

Some items may be shipped separately to decrease delivery times. 

COVID-19 Please understand that there could be delays due to the ongoing worldwide pandemic. These delays are only temporary due to COVID-19, and we will try our best to get orders delivered to you as soon as possible.

We offer free tracked delivery!